Chocolate Moose

Ordering, Shipping & Returns

Want to order? We would be happy to ship you anything you see on the web site or any of the other zillions of cool things we carry in our store.  

Our stock changes constantly, so call or email us for details and shipping costs - shipping and delivery charges will vary depending on weight and destination.

Shipping & Delivery
We will calculate the cost of shipping automatically based on the weight of each order when you checkout.  Your item will be shipped by UPS.  Please note that you will be notified when your order has been received, and again when it is ready for shipping.  Your package will go out within 4 days of receiving your order.  Please email with any questions.
Privacy & Security
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Data collected by this site is used to: (a.) Take and fulfill customer orders and (b.) Administer and enhance the site and service.

From time to time we may also notify you by email of other goods and/or services offered by Chocolate Moose, if you have chosen to opt into our mailing list. We will never transfer your data to a third party, except for the purposes of fulfilling an order or send you a mailing.
Returns & Replacements
Chocolate Moose wants you to be completely satisfied with our goods.

You may return any item purchased from this website within 30 days for a full refund, minus delivery costs. Goods must be returned in as-new condition in their original packaging.

Please enclose the original order receipt with your return so we can efficiently process your request. Refunds will be made to your original form of payment.
All orders are processed through Google Checkout. You may also order by calling us on (202) 463-0992.
Payment, Pricing & Promotions
We process payments on this website securely through Google Checkout and accept American Express, MasterCard and Visa credit cards. We do not currently accept overseas orders.
Viewing Orders
You may view the status of your order at any time using the link provided in your order confirmation e-mail. We will send you another e-mail when your order has been shipped, containing a UPS tracking number.